Returns Policy

Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision. If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Privacy Policy

Collecting Information

We will limit the collection and use of customer information to the minimum we require to provide our products to our customers, which includes advising our customers about our products, and to administer our business. We may collect personal information about you from a number of sources, including the following:
- From you when you agree to purchase a product from us, in which case this may include your contact details, how you will pay for the product and your payment details.
- From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.

Using Information

We may use personal information about you for a number of purposes, including the following.
- To help us identify you when you phone us to make an enquiry - for example, we may ask you for your postcode or phone number so we can avoid giving information to someone not authorised to receive it.
- To carry out market research and produce statistics.
- To contact you (by e-mail, mail or phone) with information about other products from us. We will not use your information in this way unless you have given us your permission.
- To help us to run any accounts and products which we provide now or in the future, and to contact you about any improvements to these.
- To help prevent or detect fraud or loss.
- To respond to enquiries from you.

Revealing Information

We never reveal any personal information about any of our customers to anyone - unless we are required by law to do so.

Protecting Information

We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. No payment details are kept once a purchase has been finalised.  We ask customers not to provide any payment details via email or web-based order forms, and to only provide it to us when we telephone for the information. This is because communications over the Internet, such as e-mails and web-mails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control